Refund policy

Returns, Exchanges & Alterations

We create each piece with intention — designed to last, crafted to fit, and made to be lived in. Because of this, our policies are mindful, fair, and rooted in care.

Eligible Cases for Return/Exchange

  • Incorrect size received
  • Manufacturing defect
  • Wrong product delivered

Non-Eligible Cases

We do not accept returns/exchanges for:

  • Custom-made garments
  • Minor variations in color or texture (due to fabric nature/lighting)
  • Products altered externally
  • Damaged or used garments

Alterations:

  • We recommend alterations through our in-house team, as our karigars understand the construction of each piece intimately.
  • Alterations start at ₹500
  • Final cost depends on the nature of the request
  • Pricing remains consistent across all orders

Important: If a garment is altered externally, it will not be eligible for return or exchange. Any damage or tampering will void all support

 

Custom Orders (Made-to-Measure)

  • All custom pieces are made specifically to your measurements and preferences.
  • These are not eligible for returns or exchanges.
  • However, we do offer alteration support to ensure the best possible fit.

 

Returns & Exchanges (Standard Sizes Only):

We accept returns or exchanges on standard-sized pieces under the following conditions:

  • Request must be raised within 48 hours of delivery
  • The garment must be unused, unworn, and in original condition
  • All original tags and packaging must be intact
1. Mandatory Unboxing Video

To ensure transparency and fairness, an unboxing video is required for any return, exchange, or issue claim.

2. The video must:
  • Be continuous (no cuts or edits)
  • Clearly show the package being opened
  • Highlight the issue (if any)
3. Based on the case, we offer:
  • Exchange (subject to availability)
  • Store credit
  • Free correction/alteration (if applicable)

 

Shipping Policy

  • Orders are processed within 10-15 business days (Monday-Saturday)
  • Delivery timelines vary based on location
  • Custom orders may take longer due to production time

Cancellation Policy

  • Orders can only be cancelled within 24 hours of placing the order
  • Custom orders cannot be cancelled once production has begun

Privacy Policy

Your information is used solely to:

  • Process orders
  • Improve your experience
  • Communicate updates

We do not sell or misuse your data.

Terms of Service (Important Legal Basics)

  • Prices are subject to change without prior notice
  • We reserve the right to refuse service in rare cases of misuse
  • All disputes are subject to jurisdiction of Delhi, India.