Detachable Draped Dress

Returns, Exchanges & Alterations

We create each piece with intention — designed to last, crafted to fit, and made to be lived in. Because of this, our policies are mindful, fair, and rooted in care.

Eligible Cases for Return/Exchange

• Incorrect size received
• Manufacturing defect
• Wrong product delivered

Alterations:

• We recommend alterations through our in-house team, as our karigars understand the construction of each piece intimately.
• Alterations start at ₹500
• Final cost depends on the nature of the request
• Pricing remains consistent across all orders

Important: If a garment is altered externally, it will not be eligible for return or exchange. Any damage or tampering will void all support

Custom Orders (Made-to-Measure)

• All custom pieces are made specifically to your measurements and preferences.
• These are not eligible for returns or exchanges.
• However, we do offer alteration support to ensure the best possible fit.

Returns & Exchanges & Refunds (Standard Sizes Only):

We accept returns or exchanges on standard-sized pieces under the following conditions:

• Request must be raised within 48 hours of delivery
• The garment must be unused, unworn, and in original condition
• All original tags and packaging must be intact

• COD Orders – Partial Payment Policy: Any partial payment made for Cash on Delivery (COD) orders is strictly non-refundable, under all circumstances.

• Mandatory Unboxing Video - to ensure transparency and fairness, an unboxing video is required for any return, exchange or issue claim. The video must: 

1. 1. Be continuous (no cuts or edits)
   2. Clearly show the package being opened
   3. Highlight the issue (if any)

Resolution Options

Based on the case, we offer:

• Exchange (subject to availability)
• Store credit: Store credit will exclude any prepaid amount, which is non-refundable.
• Refund: We take pride in ensuring the quality of our products. However, refunds are only applicable in rare cases where a defect is identified from you end and it passes the conditions for Returns & Exchanges & Refunds Policy.
• Free correction/alteration (if there is a defect from our end)

Shipping Policy

• Pre-paid COD- In case of rejecting the delivery, the pre-paid amount paid is non-refundable. 
• Orders are processed within 10-15 business days (Monday-Saturday)
• Delivery timelines vary based on location
• Custom orders may take longer due to production time

Cancellation Policy

• Orders can only be cancelled within 24 hours of placing the order
• Custom orders cannot be cancelled once production has begun

Privacy Policy

Your information is used solely to:

• Process orders
• Improve your experience
• Communicate updates

(We do not sell or misuse your data)

Terms of Service (Important Legal Basics)

• Prices are subject to change without prior notice
• We reserve the right to refuse service in rare cases of misuse
• All disputes are subject to jurisdiction of Delhi, India.